Customer Support
Access client services, order support, general questions, and corporate communications for Pure Life Wellness LLC.
Support Overview & Scope
Pure Life Wellness LLC is committed to providing clear, responsive, and responsible support. We manage all customer and business communications via our centralized email network. This ensures that every inquiry is logged, tracked, and answered with appropriate care.
What We Support:
- Order & Fulfillment Inquiries: Tracking assistance, shipping status, and logistics coordination.
- Returns & Refunds: Processing return requests, damaged items reports, and refund evaluations in accordance with our return guidelines.
- Product Information: Clarifying product dimensions, materials, usage guidelines, and general care instructions.
- Business Partnerships: Supplier coordination, bank verification inquiries, and wholesale questions.
Contact Methods and Expectations:
To contact us, please email our support team directly at: info@purelifeandwellness.org or call us at +1 680-202-6030. We generally respond to all customer and business inquiries within 1 to 2 business days, excluding major U.S. holidays.
Please note: While email is preferred for order tracking and transaction records, you may also reach our customer voice mailbox at the number listed above.
Order Support Notice
If you are contacting us regarding a product order placed through our e-commerce store, please ensure your email includes your full name, order number, and the email address associated with the purchase.
This allows our team to look up your Shopify customer profile and resolve your question efficiently.
Policy & Help Resources
Many common questions about our transactions, deliveries, and data usage are answered in our policy guides. We encourage customers to review these standard resources: